After appointing Emma, Flip hears about a customer complaint and makes a promise he can't keep to make her happy.

The staff forgets Flip's workaversary because they're focusing on the death of the previous manager.

Flip pitches ideas to HQ, who is actually there to warn the staff to pull up their socks. Emma realizes she needs to get to know the other employees better.

An innocent touch rugby match during lunchtime leads to Flip's unpopular beliefs about women. Joubert gets Tjaart to call all his ex-girlfriends to find out if they're pregnant.

Flip, Tjaart and Joubert go drinking with one of their biggest clients. Tannie Miems burnt her hands and Emma is forced to help her.

After Tjaart and Kayle got into a fight, Flip wants to sort it out like real men. Emma helps Joubert write a love letter to his girlfriend.