John Bannerman and his wife Sarah open the lavish Grand Hotel. They soon find their money has been embezzled and turn to John's brother Marcus who is in love with Sarah, which he is keen to rekindle in exchange for her to save the Grand.

Marcus continues to woo his sister-in-law and sets the staff on edge. A homeless pregnant woman asks for mercy and a man with a spanking fetish and mommy issues drop in at the Grand.

WWI veteran Stephen falls for Celia, and steals to impress her, unaware of her secret past. Esme recognises Celia, who will do anything to hide her secrets. Stephen struggles from his non-visible scars of war.

Two of Mr Collins' son's ex-comrades show up with a plan to clear his son's name. Esme's continued patronage of Monica arouses the jealousy of other maids. Stephen and Marcus track take matters into their own hands to right a wrong.

Adele's former schoolmate arrives, and is a naughty girl who drives the guests and staff crazy with her behaviour. Little does anyone suspect her antics are her way of acting out due to the shocking family secret she is carrying inside.

The kind act of feeding a stray dog leads to unintended consequences. A guest asks Monica to dinner, and she ignores Miss Harkness' advice. The repercussions lead her to choose love over security, and she makes another rash decision.

Marcus takes over her life after their engagement. The staff hold a party to distract from their obsession with Monica. After her beau must return to London, Monica finds herself in a dire situation which rapidly deteriorates.

Convicted and sentenced to death, Monica awaits her fate. Marcus and Ruth's wedding is plagued by staff animosity, Monica's death and his desire for Sarah. A family secret is exposed when Marcus and Sarah are caught in a forbidden kiss.

It's 1921 and Marcus opens his nightclub with a publicity stunt, and brings Sarah as his date. Ruth's grandmother shows up for an extended stay at The Grand, which has everyone on edge. Kate and Stephen's relationship continues to grow.

Lynne impresses when she gets up on stage and a lecherous MC, who only wants her for sex. A good deed for an army buddy goes wrong. And Marcus blackmails Sarah for the one thing he truly wants.

Left in her room by Marcus as ever, Ruth miscarries and realises that she will probably never be able to bear the children Marcus wants. The maids attend a sex-ed lecture. Marcus finally succeeds in seducing his sister-in-law.

An unwelcome guest arrives at the Grand and is greeted with hostility by the staff and restrictions. Contemplating revenge, they're unaware of something more nefarious. Marcus' affair with Sarah brings significant consequences.

A mysterious Russian woman spices up The Grand and soon affects everyone there, in ways they could not have foreseen. Rumors about Marcus and Sarah circulate downstairs, as workforce reductions are in the works.

Clive Evans visits his father with a story to tell. His recent promotion at work led to some unexpected consequences. Stephen announces his engagement and invites the staff to a party. What could go wrong?

A man from Esme's past returns with a shocking proposal. Ruth's false pregnancy comes to a head as Marcus sends for a medical specialist. Lark is missing her family and trade unionists spread some ideas among the staff.

Esme interviews girls for the club. A goon sends a message and injures Kate in the process. Turns out the dreaded pimp Scott does not want Marcus and Esme cutting into his business. Steven finally decides to follow his heart.

Stephen dating Kate causes staff resentment and a promotion. Mrs Harvey walks out. Edith lands a job at the Grand as a chambermaid. Jacob is appalled at the direction the Grand is taking under Marcus' leadership and learns of a secret.

The baby's true identity is revealed. Jacob is mad as hell and he's not going to take it anymore. Kate brings Stephen home to meet her parents, but her father already has his mind made up. A memento from a guest brings good fortune.